Job Description
Senior Associate Business Development Account Manager
At Hope Utilities, you can build more than a career - you can make a difference. Our employees deliver essential services that improve the quality of life for the communities we serve, and we are dedicated to creating a workplace where every team member can thrive.
We foster a safe, inclusive, and high-performing culture that supports your growth, well-being, and success both at work and at home. We encourage fresh thinking, embrace new ideas, and empower employees to challenge conventional approaches. When you join Hope, you'll be part of a team that values innovation, celebrates achievements, and invests in helping you reach your full potential.
POSITION SUMMARY
The Senior Associate Business Development Account Manager is responsible for supporting customer growth initiatives and coordinating new business opportunities within assigned service areas. This role assists with customer outreach, growth project tracking, contract preparation, and coordination across departments to help move pipeline extension and expansion opportunities from initial inquiry through completion. The position builds foundational knowledge of customer needs, gas service requirements, and company processes while supporting reliable and responsive customer service.
DUTIES & RESPONSIBILITIES
- Assists with reviewing and coordinating mainline extension and expansion opportunities under established procedures and guidance.
- Maintains business relationships and communication channels with prospective customers, existing customers, and internal partners.
- Tracks the progress of growth projects and follows up on open items, approvals, and customer commitments.
- Coordinates with PREP, Construction, Land, Environmental, Operations, Customer Service, and other departments to support completion of pipeline growth projects.
- Assists with preparing customer contracts and documentation for approved growth projects.
- Identifies potential growth opportunities and conducts outreach to customers in areas of development.
- Supports customer acceptance of natural gas solutions by communicating project information, service options, and next steps.
- Provides timely customer service and communicates material project information to supervisors and appropriate departments.
- Assists with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
- May support team members by contributing professional knowledge to assigned tasks and assisting with day-to-day coordination as needed.
SUPERVISORY RESPONSIBILITIES
- Serve as an Individual Contributor without supervisory responsibilities.
- Support and contribute towards team goals and objectives.
LEVELING
- Performs work under general supervision and applies developing technical and operational knowledge to assignments of moderate complexity and contributes to project and program deliverables.
REQUIRED SKILLS & ABILITIES
- Foundational sales and customer relationship skills with the ability to understand customer needs and purchasing considerations.
- Ability to coordinate multiple assignments, customer accounts, and project activities accurately.
- Effective written and verbal communication skills, including the ability to prepare clear customer correspondence and basic proposals.
- Basic knowledge of computer applications and ability to learn company systems, including HIPS and GasStar.
- Strong customer service, organization, follow-through, and collaboration skills.
EDUCATION & WORK EXPERIENCE
Required:
- Bachelor's degree in business administration, marketing, communications, engineering, or related field -and-
- At least 3 years of experience in customer service, sales, business development, utility operations, or related field.
– OR –
- High School Diploma or equivalent -and-
- At least 7 years of experience in customer service, sales, business development, utility operations, or related field.
PHYSICAL REQUIREMENTS
The ideal candidate must be able to fulfil the following physical requirements of the job with or without a reasonable accommodation:
- Remain stationary for extended periods, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities.
- Lift, push, and/or pull up to 25 lbs. occasionally.
- Operate a computer and other office productivity machinery as necessary.
- Communicate with others to accurately exchange information and ideas.
- Hear sufficiently to allow general and phone communications.
- Visual acuity to read standard text on screens and documents, observe surroundings, recognize hazards, and perform tasks safely.
- Observe details at close range.
- Problem solve, prioritize tasks, and interpret and understand written documents.
WORK CONTEXT
- This is a full-time exempt salaried position.
- Minimum travel for work-related purposes is expected at less than 25%, which may include visits to customer or project locations.
#LI-ASH
Information at a Glance
Requisition Id:
1122
Company Name:
Hope Gas Inc.
City & State:
Jane Lew, WV
Department:
Sales & Marketing
Employment Category:
Non Union
Posting Start Date:
9/25/26
Senior Associate Business Development Account Manager
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POSITION SUMMARY
The Senior Associate Business Development Account Manager is responsible for supporting customer growth initiatives and coordinating new business opportunities within assigned service areas. This role assists with customer outreach, growth project tracking, contract preparation, and coordination across departments to help move pipeline extension and expansion opportunities from initial inquiry through completion. The position builds foundational knowledge of customer needs, gas service requirements, and company processes while supporting reliable and responsive customer service.
DUTIES & RESPONSIBILITIES
- Assists with reviewing and coordinating mainline extension and expansion opportunities under established procedures and guidance.
- Maintains business relationships and communication channels with prospective customers, existing customers, and internal partners.
- Tracks the progress of growth projects and follows up on open items, approvals, and customer commitments.
- Coordinates with PREP, Construction, Land, Environmental, Operations, Customer Service, and other departments to support completion of pipeline growth projects.
- Assists with preparing customer contracts and documentation for approved growth projects.
- Identifies potential growth opportunities and conducts outreach to customers in areas of development.
- Supports customer acceptance of natural gas solutions by communicating project information, service options, and next steps.
- Provides timely customer service and communicates material project information to supervisors and appropriate departments.
- Assists with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
- May support team members by contributing professional knowledge to assigned tasks and assisting with day-to-day coordination as needed.
SUPERVISORY RESPONSIBILITIES
- Serve as an Individual Contributor without supervisory responsibilities.
- Support and contribute towards team goals and objectives.
LEVELING
- Performs work under general supervision and applies developing technical and operational knowledge to assignments of moderate complexity and contributes to project and program deliverables.
REQUIRED SKILLS & ABILITIES
- Foundational sales and customer relationship skills with the ability to understand customer needs and purchasing considerations.
- Ability to coordinate multiple assignments, customer accounts, and project activities accurately.
- Effective written and verbal communication skills, including the ability to prepare clear customer correspondence and basic proposals.
- Basic knowledge of computer applications and ability to learn company systems, including HIPS and GasStar.
- Strong customer service, organization, follow-through, and collaboration skills.
EDUCATION & WORK EXPERIENCE
Required:
- Bachelor's degree in business administration, marketing, communications, engineering, or related field -and-
- At least 3 years of experience in customer service, sales, business development, utility operations, or related field.
– OR –
- High School Diploma or equivalent -and-
- At least 7 years of experience in customer service, sales, business development, utility operations, or related field.
PHYSICAL REQUIREMENTS
The ideal candidate must be able to fulfil the following physical requirements of the job with or without a reasonable accommodation:
- Remain stationary for extended periods, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities.
- Lift, push, and/or pull up to 25 lbs. occasionally.
- Operate a computer and other office productivity machinery as necessary.
- Communicate with others to accurately exchange information and ideas.
- Hear sufficiently to allow general and phone communications.
- Visual acuity to read standard text on screens and documents, observe surroundings, recognize hazards, and perform tasks safely.
- Observe details at close range.
- Problem solve, prioritize tasks, and interpret and understand written documents.
WORK CONTEXT
- This is a full-time exempt salaried position.
- Minimum travel for work-related purposes is expected at less than 25%, which may include visits to customer or project locations.
#LI-ASH